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Nordstrom
Austin, TX
February 2020 - July 2022
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Customer Care Specialist
June 2022 - July 2022
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Effectively leverage company knowledge & tools to provide accurate solutions & positive experiences to customers
Logistics Processor
Feb 2020-Aug 2021
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Personally processed 100+ orders daily, meeting quality and customer expectations
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Cultivated relationships with team members in every department through open communication
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Coached the development of new team members
Appointed Team Lead
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Digital Stylist - Trunk Club
Aug 2021 - June 2022
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Consistently ranked in the top 15% of stylists on a team of 250+
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Analyzed customer behavior trends to provide a personalized experience for every customer segment
Appointed as Peer Mentor
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